Our objective is to promote and ensure responsible gaming. We encourage everyone to read this section.

For most people, gambling is a recreational and leisure activity, but for some, gambling can become uncontrollable. A compulsive gambler is someone who is unable to resist the impulse to gamble, leading to severe personal or social consequences.

The American Psychiatric Association defines pathological gambling as consisting of five or more of the following symptoms:

• Preoccupation with gambling (thinking of ways to get money to gamble with)
• Needing to gamble with increasing amounts of money in order to feel excitement
• Repeated unsuccessful efforts to cut back or stop gambling
• Becoming restless or irritable when trying to cut back or stop gambling
• Gambling to escape problems or to relieve feelings of helplessness or anxiety
• Trying to recoup immediately after losing money (chasing losses)
• Lying about the extent of gambling
• Committing illegal acts to finance gambling
• Losing or jeopardizing a significant relationship, or an educational or career opportunity because of gambling
• Relying on others to get him or her out of financial problems caused by the gambling

In order to reduce the risk of developing a gambling problem, we would like you to remember the following:

• The decision to gamble is a personal choice
• Only gamble what you can afford to lose

Times when people should not gamble:

• When under the legal gambling age
• When the gambling interferes with other responsibilities
• When in the early stages of recovery from alcoholism or chemical dependency
• When the primary aim is to recoup debt

If you have an addiction problem we encourage you to contact us on [email protected]. If you contact us by chat our Customer Support will close your account or change your limits with immediate effect. If you need more help you will be requested to send an e-mail to the above mentioned e-mail address.

The company provides this information and these responsible gaming facilities in good faith. Whilst every effort is made to identify suspicious gambling patterns, the company cannot be held responsible for any losses a player may incur as a result of his addiction to gambling unless he/she has contacted us about their problem and requested exclusion.

The company will not be held responsible for any consequences in taking appropriate action to limit betting activity for a player, where it feels it is in the best interest of the player in line with its responsible gaming procedures, even if the player does not request such limitations himself.

Resources

For further information on problem gaming, contact the below associations:

GamCare

Web: www.gamcare.org.uk

E-mail: [email protected]

GamCare Phone support (+44) 0808 8020 133 8am to midnight, 7 days a week

Gordon Moody Association

Web: http://gordonmoody.org.uk / www.gamblingtherapy.org

E-mail: [email protected] / [email protected]

Phone: (+44) 01384 241292

GA Gamblers Anonymous

Web: www.gamblersanonymous.org.uk

Gam-Anon

Web: www.gamanon.org.uk